We get calls all of the time from clients that are tired of mortgage companies jerking them around. Some give out “Rough Estimate” quotes that change when they get all of the information. Some make it hard to get a hold of your loan officer, disappearing once they start the paperwork. Well, that’s not how things are done around The Home Loan Expert offices. We believe in customer service. It seems simple, right?
Apparently, it’s a lot harder than we make it look. We believe in calling back as soon as possible, and getting all of the information that we need on the first contact. You won’t get a rough estimate here. We find out everything about your mortgage history so that we can give you an accurate, solid quote that actually means something. When we give you a quote, you can take it with you and put down a bid on a house. Whether you’re a first time home buyer, a current homeowner looking to move, or someone looking to refinance your current loan, we will find you the lowest interest rate for your loan, and you’ll never be stuck looking for your loan officer. We’re available to meet you whenever and wherever.
This does require a bit of assistance from you though. We can be as open and transparent as possible, but it doesn’t matter if we don’t get accurate information from you. We just need the information coming to us to be accurate because we don’t believe in wasting our time or yours. If we work up the whole loan and then find out that you have a second home, or owe a billion dollars in student loans, or secretly have a chicken ranch or something, we have to re-do the ENTIRE loan. This pushes back the process and delays you from getting the quote for your mortgage. Whatever you’re hiding in your application, we’ll find it. We won’t ask you for a document unless we need it.
So if you’re tired of other mortgage companies jerking you around, call Ryan Kelley, The Home Loan Expert today in Chicago at (773) 770-4727 and visit www.thehomeloanexpert.com/chicago today to apply online. Nobody makes it easier to refinance or buy a new home in the Chicagoland area.